Privacy policy
Last Updated: August 3, 2025
This Privacy Policy describes how Petkit Europe (“we”, “us”, “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from petkit-eu.com (the “Site”) or otherwise communicate with us (collectively, the “Services”).
We are committed to complying with the General Data Protection Regulation (GDPR) and applicable EU privacy laws.
1. Data Controller and EU Representative
For customers in the EEA, the data controller of your personal data is:
HONESTAR (HONGKONG) TECHNOLOGY LIMITED
HENNESSY ROAD, RM 1002, 10/F, EASEY COMM BUILDING, WAN CHAI, HK
Email: info@petkit-eu.com
For questions about this Privacy Policy, please contact us via the above email.
If applicable, our Data Protection Officer can be reached at:
DPO Email: info@petkit-eu.com
2. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site and update the “Last Updated” date.
3. How We Collect and Use Your Personal Information
We collect personal information to provide our Services, process your orders, communicate with you, and comply with applicable laws.
The information we collect may include:
Contact details (name, address, phone number, email)
Order details (billing/shipping address, payment information, order history)
Account information (username, password, security details)
Shopping activity (products viewed, cart, reviews, loyalty points)
Customer service interactions (messages, requests, support history)
Usage data (IP address, browser type, device, access logs, interaction data)
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies for functionality, analytics, and marketing.
Necessary cookies: Required for website operation and cannot be disabled.
Functional cookies: Enhance user experience (only set with your consent).
Analytics cookies: Measure site performance and improve our services (only set with your consent).
Marketing cookies: Provide personalized ads (only set with your consent).
When you first visit our Site, you will see a cookie banner allowing you to accept or reject non-essential cookies. You may also adjust your cookie preferences anytime through our Cookie Settings.
For more details on cookies, see Shopify Cookies Policy.
5. Legal Basis for Processing (GDPR)
For EEA residents, we process personal data based on:
Contract (Art. 6(1)(b)) – to fulfill orders and provide services.
Consent (Art. 6(1)(a)) – for marketing and non-essential cookies.
Legitimate interests (Art. 6(1)(f)) – to improve services, prevent fraud, ensure security.
Legal obligation (Art. 6(1)(c)) – to comply with applicable laws.
6. Data Sharing
We may share your information with:
Vendors and service providers (IT, payment processors, logistics, analytics)
Business partners (marketing, advertising – with your consent)
Affiliates within our corporate group
Authorities (when required by law)
We do not sell personal data.
7. International Data Transfers
We may transfer your personal data outside the EEA. Where we do so, we use Standard Contractual Clauses (SCCs) or rely on adequacy decisions to ensure your data remains protected.
8. Data Retention
We retain your personal information only as long as necessary for the purposes described in this Privacy Policy, or as required by law.
9. Your Rights (GDPR)
Under the GDPR, you may have the following rights:
Access to your data
Correction of inaccurate data
Deletion of your data (“right to be forgotten”)
Restriction of processing
Data portability
Objection to processing (including marketing)
Withdrawal of consent
Lodge a complaint with a supervisory authority (EEA List of DPAs)
To exercise these rights, please contact: service@petkit-eu.com
10. Complaints
If you have concerns about our handling of your data, please contact us first. If unsatisfied, you have the right to lodge a complaint with your local data protection authority.
11. Contact Us
HONESTAR (HONGKONG) TECHNOLOGY LIMITED
HENNESSY ROAD, RM 1002, 10/F, EASEY COMM BUILDING, WAN CHAI, HK
Email: info@petkit-eu.com